Terms of Service

1.1. By accessing or using any service provided by ChurchWiseAI LTD (“ChurchWiseAI,” “we,” “us,” or “our”), including churchwiseai.com, sermonwise.ai, pewsearch.com, and illustratetheword.com (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”).

1.2. If you are using the Service on behalf of a church, organization, ministry, or other legal entity (a “Subscriber”), you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, “you” refers to both you as an individual and the Subscriber.

1.3. If you do not agree to these Terms, you must immediately stop using the Service. Continued use of the Service after the effective date of any updated Terms constitutes acceptance of those updated Terms.

• “AI Tools” means the artificial-intelligence-powered features provided through the Service, including but not limited to voice agents, chatbots, sermon generation, content recommendations, and automated messaging.
• “Church Data” means all content, information, and materials uploaded, entered, or generated on behalf of a Subscriber, including knowledge base entries, FAQs, call logs, transcripts, prayer requests, visitor contacts, chat histories, sermons, and configuration settings.
• “End User” means any individual who interacts with the Service, including congregation members, website visitors, and callers.
• “Platform” means the underlying software, infrastructure, AI models, algorithms, user interfaces, APIs, and related technology operated by ChurchWiseAI.
• “Subscriber” means a church, ministry, or organization that maintains an active account and/or paid subscription with ChurchWiseAI.

3.1. ChurchWiseAI provides AI-powered communication and productivity tools designed for churches and faith-based organizations. The Service encompasses the following properties and products:

• ChurchWiseAI Voice Agent — AI-powered phone answering that handles calls on behalf of your church, including appointment scheduling, prayer request intake, and visitor follow-up.
• ChurchWiseAI Chatbot — AI-powered care agents embedded on your website or accessible via hosted links, providing congregation support, event information, and pastoral connection.
• SermonWise AI (sermonwise.ai) — AI-generated sermon outlines aligned to your theological tradition, with derivatives such as small group guides and social media posts.
• PewSearch (pewsearch.com) — Church directory for the United States and Canada, with optional premium page listings.
• IllustrateTheWord (illustratetheword.com) — Sermon illustration library with free and premium access tiers.

3.2. The specific features available to you depend on your subscription plan and the property you are using. We may add, modify, or discontinue features at any time, with reasonable notice for material changes (see Section 19).

4.1. Certain features of the Service require account registration. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

4.2. You are responsible for maintaining the confidentiality of your account credentials, including admin tokens, magic links, and passwords. You must notify us immediately at support@churchwiseai.com if you suspect any unauthorized use of your account.

4.3. You are responsible for all activities that occur under your account, whether or not you authorized them, except where such activities result from our failure to maintain reasonable security measures.

4.4. ChurchWiseAI supports role-based access control (RBAC) with multiple team member roles (e.g., admin, office admin, prayer team, care team, treasurer). You are responsible for assigning appropriate roles to your team members and reviewing access permissions regularly.

5.1. No guarantee of accuracy. AI-generated content, including voice agent responses, chatbot messages, sermon outlines, and illustrations, may contain factual errors, theological inaccuracies, or inappropriate responses. While we employ safeguards including theological lens calibration, moderation filters, and retrieval-augmented generation (RAG), no AI system is infallible.

5.2. Not professional advice. AI-generated content does not constitute and must not be relied upon as: pastoral counseling, theological doctrine, legal advice, medical or mental health guidance, financial advice, or any other form of professional counsel. The AI is designed to connect people with appropriate human resources, not to replace them.

5.3. Theological alignment. ChurchWiseAI offers 17 theological tradition settings to help align AI responses with your church's beliefs. These settings shape the AI's tone and framing but do not guarantee doctrinal correctness. Your church leadership remains the authoritative voice on matters of faith and doctrine.

5.4. Duty to monitor. Subscribers are expected to periodically review AI interactions (call logs, chat transcripts) and to promptly adjust configuration settings, knowledge base content, or persona settings if the AI produces responses that do not align with the Subscriber's values or expectations.

As the administrator of AI Tools deployed on behalf of your church, you acknowledge and agree that:

• 6.1. You are responsible for configuring your AI Tools appropriately for your congregation, including selecting the correct theological tradition, uploading accurate knowledge base content, and setting appropriate persona and tone settings.
• 6.2. You are responsible for monitoring AI-generated communications via the admin dashboard (call logs, chat transcripts, flagged items) and for promptly correcting errors or addressing flagged interactions.
• 6.3. You are responsible for responding to prayer requests, callback requests, visitor contacts, and care alerts surfaced by the AI in a timely manner.
• 6.4. You are responsible for ensuring that any content you upload to the knowledge base or configure in your AI settings is accurate, lawful, and does not infringe on third-party rights.
• 6.5. ChurchWiseAI provides tools, templates, and theological guardrails, but does not itself provide theological, pastoral, legal, or medical advice. The Subscriber's church leadership retains full authority over doctrinal matters.
• 6.6. You will inform your congregation and staff that AI-powered tools are being used to assist with church communications, and that phone calls may be recorded (see Section 7).

7.1. Voice calls handled by the ChurchWiseAI Voice Agent are recorded and transcribed for quality assurance, training data review, and to provide you with call logs and AI-generated summaries. Callers are informed at the beginning of each call that the conversation is being recorded.

7.2. Chat conversations with ChurchWiseAI Chatbots are logged and stored for review by the Subscriber's authorized team members through the admin dashboard.

7.3. By continuing a voice call or chat conversation after being informed of recording, the End User consents to the recording and processing of the conversation. If an End User does not consent, they should disconnect the call or close the chat.

7.4. Subscribers are responsible for ensuring that their use of call recording complies with applicable federal, provincial, and state laws, including all-party consent jurisdictions. ChurchWiseAI provides a default recording disclosure in the voice agent greeting, but the Subscriber is responsible for verifying that this disclosure meets the requirements of their jurisdiction.

8.1. You agree to use the Service only for lawful purposes related to the operations of a church, ministry, faith-based organization, or personal ministry productivity (e.g., sermon preparation). You may not:

• Use the Service for any unlawful, fraudulent, deceptive, or harmful purpose.
• Use AI Tools to generate content that promotes violence, hatred, discrimination, or illegal activity.
• Use the voice agent or chatbot to send unsolicited messages, spam, or make harassing phone calls.
• Attempt to reverse engineer, decompile, disassemble, or extract the source code of our AI models, proprietary algorithms, or system prompts.
• Attempt to “jailbreak” or circumvent the safety and moderation features of our AI Tools.
• Share your account credentials or admin tokens with unauthorized third parties.
• Use the Service in a way that could damage, disable, overburden, or impair our infrastructure or interfere with other users' access.
• Scrape, crawl, or use automated means to extract data from PewSearch or any other ChurchWiseAI property beyond what is expressly permitted.
• Resell, sublicense, or redistribute access to the Service without our written consent.

8.2. We reserve the right to suspend or terminate your account if we reasonably determine that you have violated these acceptable use provisions, with notice where practicable.

9.1. Platform ownership. All software, algorithms, AI models, system prompts, user interfaces, designs, trademarks, trade names (including “ChurchWiseAI,” “PewSearch,” “SermonWise AI,” and “IllustrateTheWord”), and related technology are owned by ChurchWiseAI LTD or its licensors and are protected by copyright, trademark, and other intellectual property laws.

9.2. Church Data ownership. Your Church Data remains your property at all times. This includes: knowledge base entries, custom FAQs, uploaded documents, call logs, transcripts, prayer requests, visitor contacts, callback requests, chat histories, sermons you generate, team member configurations, and all other content you create or upload through the Service.

9.3. Limited license to us. By using the Service, you grant ChurchWiseAI a non-exclusive, royalty-free, worldwide license to use, process, store, and transmit your Church Data solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete your data or your account is terminated (subject to the data preservation period in Section 10).

9.4. Aggregated and anonymized data. We may use aggregated, anonymized usage metrics (e.g., average conversations per church per month, popular feature usage patterns) for product improvement, benchmarking, and marketing. No church-identifiable or personally identifiable information is included in aggregated data.

9.5. AI-generated content. Sermon outlines, illustrations, small group guides, and other content generated by our AI Tools at your request are licensed to you for your use. You may freely use, modify, and distribute such content within your ministry. You may not claim that AI-generated content was created solely by you in contexts where such a claim would be misleading (e.g., academic submissions).

9.6. Feedback. If you provide suggestions, feature requests, or other feedback about the Service, you grant us an unrestricted, perpetual license to use that feedback for any purpose without compensation.

10.1. Your data, your property. ChurchWiseAI acts as a data processor on your behalf. We do not sell, share, or use your Church Data for any purpose other than providing the Service to you (and generating anonymized aggregated metrics as described in Section 9.4).

10.2. Data export. You may request an export of your Church Data at any time by contacting support@churchwiseai.com. Suite-tier Subscribers have access to self-service CSV and PDF export features. Exports include conversations, prayer requests, visitor contacts, callbacks, knowledge base content, FAQs, and usage analytics. Exports do not include voice call audio files (available via Twilio) or Stripe payment records (available via Stripe).

10.3. Post-cancellation preservation. Upon account cancellation, your Church Data is preserved in a read-only state for ninety (90) calendar days. During this period, you may request a data export or reactivate your account without data loss.

10.4. Permanent deletion. After the 90-day preservation period, your Church Data is permanently and irreversibly deleted from our systems and third-party processors. A confirmation email is sent upon completion of deletion.

10.5. Specific deletion requests. You may request deletion of specific data at any time (e.g., “delete all prayer requests older than six months”). Such requests are fulfilled within five (5) business days.

11.1. Subscription plans. The Service is offered through various subscription tiers with different features and pricing. Current pricing is available on the applicable product's pricing page. One-time purchases (e.g., AI Starter Kit) are governed by the same Terms except where noted.

11.2. Auto-renewal and express consent. Subscriptions automatically renew at the end of each billing period (monthly or annually) unless cancelled before the renewal date. By subscribing, you expressly consent to automatic recurring charges at the then-current rate. We will send a reminder email at least seven (7) days before each renewal.

11.3. Cancellation. You may cancel your subscription at any time through your admin dashboard or by contacting support@churchwiseai.com. Upon cancellation, your Service remains active until the end of the current billing period. AI voice agents and chatbots will be deactivated at the end of that period.

11.4. No partial refunds. No refunds are issued for the unused portion of a billing period. For details on refunds and our cooling-off period, see our Refund & Cancellation Policy.

11.5. Price changes. We reserve the right to change subscription pricing with at least thirty (30) days' written notice via email. Price changes take effect at the start of your next billing cycle following the notice period. If you do not agree with the new pricing, you may cancel before the price change takes effect.

11.6. Failed payments. If a payment fails, we will attempt to charge your payment method up to three (3) additional times over a fourteen (14) day period. If all attempts fail, your account may be suspended. We will notify you by email before any suspension.

11.7. Taxes. All prices are listed in United States dollars (USD) and are exclusive of applicable taxes (HST, GST, sales tax) unless otherwise stated. You are responsible for any applicable taxes based on your jurisdiction.

12.1. Exclusion of indirect damages. To the maximum extent permitted by applicable law, ChurchWiseAI LTD, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, donations, data, use, goodwill, or congregational trust, whether incurred directly or indirectly, arising out of or in connection with your use of the Service.

12.2. Liability cap. Our total aggregate liability for any and all claims arising from or related to the Service shall not exceed the total amount you paid to ChurchWiseAI in the twelve (12) months immediately preceding the event giving rise to the claim. If you have not paid any fees, our maximum aggregate liability shall not exceed one hundred Canadian dollars (CAD $100).

12.3. Basis of the bargain. The limitations of liability in this Section reflect a reasonable allocation of risk between the parties and are a fundamental element of the basis of the bargain between you and ChurchWiseAI. The Service would not be provided at its current pricing without these limitations.

12.4. AI-generated content liability. Without limiting the foregoing, ChurchWiseAI shall not be liable for any damages, losses, or claims arising from: (a) actions taken or not taken by any person based on AI-generated responses, including voice agent conversations and chatbot interactions; (b) reliance on AI output as a substitute for professional advice (medical, legal, psychological, financial, or pastoral); (c) the failure of AI crisis detection to identify a particular crisis situation; or (d) the content of AI responses in sensitive conversations, including those involving grief, mental health, self-harm, or domestic violence. Our total liability for claims specifically arising from AI-generated content shall not exceed the subscription fees paid by the Subscriber in the twelve (12) months immediately preceding the event giving rise to the claim.

12.5. Exceptions. Nothing in these Terms limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable law, including under the Ontario Consumer Protection Act, 2002; or (d) ChurchWiseAI's obligations under Section 10 (Data Ownership and Portability).

13.1. Shared responsibility model. ChurchWiseAI is responsible for: (a) maintaining the AI platform with reasonable safeguards, including moderation, threat detection, and theological guardrails; (b) promptly addressing known issues with AI output when reported; and (c) providing tools for Subscribers to configure, monitor, and correct AI behavior. Subscribers are responsible for: (a) configuring the AI appropriately for their context; (b) reviewing AI interactions regularly; and (c) responding to flagged items and making corrections.

13.2. No liability for theological or spiritual impact. ChurchWiseAI shall not be liable for any claim arising from the theological, spiritual, emotional, or pastoral impact of AI-generated content, including but not limited to: doctrinal errors, theological misalignment, inappropriate pastoral responses, or spiritual distress.

13.3. Hallucinations and inaccuracies. AI models may produce responses that are factually incorrect, fabricated, or misleading (“hallucinations”). ChurchWiseAI employs retrieval-augmented generation (RAG) and other safeguards to reduce hallucinations, but cannot eliminate them entirely. Subscribers should not rely on AI output as the sole source of factual information.

13.4. Crisis situations. While our AI Tools include multi-layered crisis detection protocols (including LLM-level prompt instructions, server-side pattern matching, and hardcoded safety nets) that provide emergency resource information (988 Suicide & Crisis Lifeline, Crisis Text Line 741741, 911) and escalate to church administrators via automated notifications, the AI is not a crisis counselor, licensed therapist, or emergency responder. Its crisis response does not create any duty of care, therapeutic relationship, or professional obligation beyond providing widely available emergency contact information and notifying the Subscriber's designated contacts.

13.5. AI limitations acknowledgment. You acknowledge and agree that AI systems, including those used by ChurchWiseAI, have inherent limitations. AI may misunderstand context, miss emotional nuance, fail to detect sarcasm or coded language, or produce responses that are tonally inappropriate for sensitive situations. While ChurchWiseAI employs multiple safety layers designed to err on the side of caution, no automated system can guarantee detection of every crisis situation, emotional state, or safety concern.

13.6. No guarantee of outcomes. ChurchWiseAI does not guarantee that the AI will prevent harm, detect all crises, de-escalate every situation, or produce appropriate responses in all circumstances. The AI is a supplementary tool that supports church ministry; it is not a replacement for human judgment, professional intervention, or emergency services.

14.1. No professional advice. ChurchWiseAI AI Tools do not provide and must not be construed as providing: medical advice, psychiatric or psychological counseling, legal advice, financial advice, licensed professional counseling of any kind, or emergency crisis intervention. The AI provides general spiritual support, informational responses based on church-provided content, and referrals to professional resources and emergency services. No statement made by the AI constitutes a professional opinion or creates a professional-client relationship of any kind.

14.2. Not a substitute for professional services. The Service is not a substitute for professional mental health services, emergency services, licensed pastoral counseling, or direct human pastoral care. End Users experiencing a mental health crisis, suicidal ideation, domestic violence, abuse, or any emergency should contact 988 (Suicide & Crisis Lifeline), 741741 (Crisis Text Line), 911, or a qualified professional immediately. The AI is programmed to provide these referrals, but the presence of such referrals does not create a therapeutic relationship, duty of care, or guarantee that the End User will follow through with the referral.

14.3. AI disclosure. ChurchWiseAI AI Tools identify themselves as AI in every interaction. Voice agents disclose their AI nature at the beginning of each call. Chatbots identify themselves as AI-powered assistants. Subscribers agree not to disable, obscure, or modify these AI disclosures. This disclosure is provided as a safety measure and to comply with emerging AI transparency laws, but does not alone satisfy all jurisdictional requirements. Subscribers are responsible for ensuring compliance with applicable AI disclosure laws in their jurisdiction (see Section 14.10).

14.4. Crisis detection and safety protocols. ChurchWiseAI implements multi-layered safety protocols including: (a) LLM-level prompt instructions that direct the AI to provide crisis resources and express empathy; (b) server-side pattern matching that detects crisis-related language; (c) hardcoded safety-net responses for self-harm, suicidal ideation, and abuse-related keywords; (d) automated flagging of safety concerns in the Subscriber's admin dashboard; (e) automated notification to the Subscriber's designated contacts (email and/or SMS) when a safety concern is detected; and (f) threat detection with automatic call termination for abusive or dangerous callers. These protocols are designed to err on the side of caution but are not infallible. ChurchWiseAI does not warrant that every crisis situation will be detected or that every safety response will be appropriate for the circumstances.

14.5. Human review requirement. Subscribers using ChurchWiseAI Voice Agent or Chatbot agree to:

• (a) Designate at least one human reviewer (typically the senior pastor or office administrator) who is responsible for reviewing AI-flagged conversations, including crisis flags, prayer requests marked as urgent, and safety alerts.
• (b) Maintain current and active notification contacts (email and/or phone number) in their admin settings at all times so that automated safety alerts are received promptly.
• (c) Review flagged conversations within a reasonable time frame and take appropriate pastoral action, including contacting the End User if warranted.
• (d) Establish internal protocols for responding to crisis situations surfaced by the AI, including identifying local mental health resources, pastoral care procedures, and emergency contacts.

14.6. Conversation logging and data retention. All AI conversations (voice call transcripts, chatbot messages) are logged and stored in the Subscriber's admin dashboard. This includes: full conversation transcripts, AI-generated summaries, detected prayer requests, visitor contact information, callback requests, safety flags, and moderation events. This logging serves dual purposes: enabling the Subscriber to provide follow-up pastoral care, and creating an auditable record of AI interactions. Subscribers are responsible for reviewing logged conversations, particularly those flagged for safety or pastoral attention, and for responding appropriately to the needs surfaced therein.

14.7. No duty of care to End Users. ChurchWiseAI's provision of AI Tools to Subscribers does not create a direct duty of care, fiduciary relationship, therapeutic relationship, pastoral relationship, or any other special relationship between ChurchWiseAI and the Subscriber's End Users (congregation members, callers, website visitors). The Subscriber's church leadership maintains the pastoral relationship with its congregation. ChurchWiseAI provides technology tools; the Subscriber provides the ministry context, pastoral oversight, and human care. The AI's referral to emergency services (988, 741741, 911) is a safety feature, not an assumption of a duty of care.

14.8. Emergency services referral. The AI is programmed to refer End Users to emergency services (911, 988 Suicide & Crisis Lifeline, Crisis Text Line 741741) when crisis-related language is detected. This programming reflects a product design decision to prioritize End User safety. It does not: (a) create a duty of care between ChurchWiseAI and any End User; (b) guarantee that the End User will contact emergency services; (c) substitute for professional crisis intervention; (d) create liability for ChurchWiseAI if the referral is not followed or if the crisis detection fails to activate in a particular interaction; or (e) represent that the AI is capable of providing crisis counseling or intervention beyond the referral itself.

14.9. Subscriber acknowledgment of risk. By deploying ChurchWiseAI AI Tools to interact with their congregation and the public, Subscribers acknowledge and accept that: (a) the AI may encounter conversations involving sensitive topics including suicidal ideation, self-harm, grief, domestic violence, abuse, addiction, and other pastoral care needs; (b) the AI's responses to such topics, while designed to be empathetic and to provide appropriate referrals, may not always be optimal or sufficient; (c) the Subscriber retains ultimate responsibility for the pastoral care of its congregation; and (d) the Subscriber should not rely solely on the AI for crisis detection, intervention, or follow-up.

14.10. Compliance with AI laws. Subscribers are responsible for complying with all applicable laws and regulations regarding the use of artificial intelligence in their jurisdiction. This includes but is not limited to: (a) AI disclosure and transparency laws (such as California SB 243 and similar state, provincial, or federal legislation); (b) consumer protection regulations applicable to automated decision-making; (c) data protection laws governing the processing of personal information by AI systems; (d) telecommunications regulations applicable to AI-powered phone systems; and (e) any industry-specific regulations applicable to faith-based organizations using AI. ChurchWiseAI provides built-in AI disclosure features and configurable safety protocols to assist with compliance, but the Subscriber is ultimately responsible for ensuring that their deployment of AI Tools meets the legal requirements of their jurisdiction.

15.1. Your indemnification of us. You agree to indemnify, defend, and hold harmless ChurchWiseAI LTD, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) content you upload to the Service; (c) your configuration of AI Tools; (d) your violation of these Terms; or (e) your violation of any applicable law or third-party rights.

15.2. AI-specific indemnification. Without limiting the generality of Section 15.1, Subscribers specifically agree to indemnify and hold harmless ChurchWiseAI from and against any claims, liabilities, damages, losses, and expenses arising from: (a) the Subscriber's failure to designate and maintain a human reviewer as required by Section 14.5; (b) the Subscriber's failure to maintain active notification contacts in their admin settings; (c) the Subscriber's failure to review and respond to AI-flagged conversations in a timely manner; (d) the Subscriber's failure to follow recommended safety protocols, including establishing internal crisis response procedures; (e) claims by End Users arising from the Subscriber's pastoral care decisions (or failure to act) following an AI interaction; or (f) the Subscriber's failure to comply with applicable AI disclosure or data protection laws.

15.3. Our indemnification of you. ChurchWiseAI will indemnify you against third-party claims that the Platform itself (excluding your Church Data and configuration) infringes a third-party's intellectual property rights, provided that you promptly notify us of the claim and give us control of the defense. Our indemnification obligation is subject to the liability cap in Section 12.2.

15.4. Indemnification procedure. The indemnified party must: (a) provide prompt written notice of the claim to the indemnifying party; (b) give the indemnifying party sole control of the defense and settlement of the claim; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnifying party may not settle any claim in a manner that imposes obligations on the indemnified party without the indemnified party's prior written consent.

16.1. The Service is intended for use by individuals aged thirteen (13) years or older. ChurchWiseAI does not knowingly collect personal information from children under 13 through its direct services.

16.2. Subscribers acknowledge that minors may interact with their church's AI-powered tools (e.g., chatbot on the church website, calling the church phone number). In such cases, the Subscriber is responsible for ensuring compliance with the Children's Online Privacy Protection Act (COPPA) and equivalent Canadian privacy laws, including obtaining parental consent where required.

16.3. If we become aware that personal information from a child under 13 has been collected through the Service without appropriate consent, we will take steps to delete that information promptly. Please contact privacy@churchwiseai.com to report such incidents.

17.1. ChurchWiseAI uses commercially reasonable efforts to maintain the availability of the Service, including the voice agent and chatbot endpoints. However, we do not guarantee uninterrupted or error-free service.

17.2. The Service may be temporarily unavailable due to: scheduled maintenance (with advance notice where practicable), emergency maintenance, infrastructure provider outages (Vercel, Railway, Supabase, Twilio), force majeure events, or other circumstances beyond our reasonable control.

17.3. We do not currently offer a formal Service Level Agreement (SLA) with guaranteed uptime percentages or financial credits for downtime. We may introduce SLA tiers for enterprise customers in the future.

17.4. In the event of extended downtime (more than 24 consecutive hours) that materially affects your use of the Service, you may request a pro-rated credit for the affected period by contacting support@churchwiseai.com. Such credits are provided at our reasonable discretion.

18.1. The Service relies on third-party infrastructure and AI model providers, including but not limited to: Supabase (database), Google Gemini (primary AI), Anthropic Claude (care AI), OpenAI (chat AI fallback), Deepgram (speech-to-text), Cartesia (text-to-speech), Twilio & Telnyx (telephony), Stripe (payments), Vercel (hosting), and LiveKit (voice infrastructure). A complete list of sub-processors is available in our Privacy Policy.

18.2. We maintain data processing agreements (DPAs) with our sub-processors. Neither Google, OpenAI, nor Anthropic uses API data to train their models. Your Church Data is processed and discarded after response generation.

18.3. Each church's data is logically isolated. One church's knowledge base, conversation history, and settings are never visible to another church's AI.

18.4. If we add a new sub-processor that will handle Church Data, we will notify all active Subscribers via email at least thirty (30) days in advance and provide the opportunity to object or cancel.

19.1. We may update these Terms from time to time. If we make material changes, we will notify you via email and/or a prominent notice within the Service at least thirty (30) days before the changes take effect.

19.2. Non-material changes (e.g., formatting, clarifications that do not alter rights or obligations) may take effect immediately upon posting.

19.3. Your continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree with the updated Terms, you must stop using the Service and may cancel your subscription for a pro-rated refund of any pre-paid annual fees covering the period after the new Terms take effect.

20.1. By you. You may terminate your account at any time by cancelling your subscription through the admin dashboard or by contacting us. Service remains active until the end of the current billing period.

20.2. By us. We may suspend or terminate your account if: (a) you materially breach these Terms and fail to cure the breach within fourteen (14) days of written notice; (b) you engage in conduct that we reasonably determine is harmful, fraudulent, or illegal; or (c) we are required to do so by law. For non-urgent terminations, we will provide at least thirty (30) days' notice.

20.3. Effect of termination. Upon termination: (a) your right to use the Service ceases immediately (or at the end of the billing period, for voluntary cancellations); (b) AI voice agents and chatbots are deactivated; (c) your Church Data enters the 90-day preservation period described in Section 10.3.

20.4. Survival. The following Sections survive termination: 5 (AI-Generated Content), 9 (Intellectual Property), 10 (Data Ownership), 12 (Limitation of Liability), 13 (AI-Specific Liability), 14 (AI Agent Provisions), 15 (Indemnification), 21 (Governing Law), and 22 (General Provisions).

21.1. Governing law. These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

21.2. Jurisdiction. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, sitting in the City of Toronto, Canada. You and ChurchWiseAI each irrevocably submit to the jurisdiction of those courts.

21.3. Informal resolution first. Before initiating any formal legal proceeding, you agree to first contact us at legal@churchwiseai.com and attempt to resolve the dispute informally for at least thirty (30) days.

21.4. US compliance. While governed by Ontario law, ChurchWiseAI designs its Service to comply with applicable US federal and state regulations, including the California Consumer Privacy Act (CCPA), the Illinois Biometric Information Privacy Act (BIPA) to the extent applicable, and COPPA. US-based Subscribers retain all rights afforded to them under applicable US law that cannot be waived by contract.

22.1. Entire agreement. These Terms, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and ChurchWiseAI regarding the Service and supersede all prior agreements and understandings.

22.2. Severability. If any provision of these Terms is held to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions will continue in full force and effect.

22.3. Waiver. The failure of ChurchWiseAI to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

22.4. Assignment. You may not assign or transfer these Terms or your account without our prior written consent. ChurchWiseAI may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, provided the assignee agrees to honor these Terms.

22.5. Force majeure. Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, pandemics, war, terrorism, government actions, power outages, internet disruptions, or third-party service provider failures.

22.6. Notices. Notices under these Terms will be sent by email to the address associated with your account (for notices to you) or to legal@churchwiseai.com (for notices to us). Notices are deemed received when the email is sent to a valid address.