Privacy Policy

Data Collection

ChurchWiseAI LTD (“we,” “our,” or “ChurchWiseAI”) collects information necessary to provide our AI voice agent and chatbot services to churches and ministries. This includes:

• Call logs and transcripts: Phone calls handled by your AI voice agent, including caller phone numbers, call duration, and AI-generated transcripts.
• Chat transcripts: Conversations between your website visitors and your AI chatbot.
• Account information: Name, email address, church name, and billing details provided during registration.
• Usage data: Service usage metrics, feature interactions, and performance data used to improve our platform.

How We Use Data

We use collected data to:

• Provide and maintain our AI voice agent and chatbot services.
• Improve AI response quality and accuracy for your specific church context.
• Process billing and subscription management through our payment provider.
• Send service-related communications such as usage reports and important updates.
• Detect, prevent, and address technical issues or abuse of the platform.

Data Sharing

We do not sell, rent, or trade your data to third parties. We share data only with the following trusted service providers necessary to operate our platform:

• Stripe: Payment processing and subscription management.
• Supabase: Database hosting and authentication services.
• Twilio: Voice call routing and telephony infrastructure.
• ElevenLabs: AI voice synthesis for voice agent responses.

Each provider is contractually obligated to protect your data and use it only to provide their services to us.

Data Retention

• Call logs: Retained for 90 days, then automatically deleted.
• Chat and call transcripts: Retained for 1 year to support service improvement, then deleted.
• Account data: Retained until you delete your account or request data removal.
• Billing records: Retained as required by law (typically 7 years for financial records).

Security

We take the security of your data seriously. All data is encrypted at rest and in transit using industry-standard TLS 1.3 encryption. Our infrastructure is hosted on SOC 2-compliant providers, and we follow security best practices including regular vulnerability assessments, access controls, and audit logging. We are actively working toward our own SOC 2 Type II certification.

Your Rights

You have the right to access, correct, or delete your personal data at any time. Specifically, you may:

• Access: Request a copy of all personal data we hold about you or your church.
• Deletion: Request that we delete your account and all associated data.
• Portability: Request an export of your data in a standard machine-readable format.
• Correction: Request correction of any inaccurate personal data.

Contact

For any privacy-related questions or to exercise your data rights, please contact us at privacy@churchwiseai.com.