Viewing Call Logs

Every call handled by your voice agent is logged in your admin dashboard at churchwiseai.com/admin/[your-token]. The Calls tab gives you a complete history of who called, what they asked, and how the agent responded.

Finding Your Call History

1. Open your admin dashboard (churchwiseai.com/admin/[your-token])
2. Click the Calls tab
3. Browse the list of recent calls, shown with the most recent first

Each call entry shows:

• Date and time of the call
• Caller phone number (if available)
• Call duration
• Brief summary of the conversation topic

Click any call to see the full details.

Reading a Call Transcript

When you open a call, you see the complete transcript of the conversation between the caller and your voice agent. The transcript shows each exchange clearly:

• Caller messages are shown on one side
• Agent responses are shown on the other

This makes it easy to follow the conversation and understand exactly what was discussed.

AI-Generated Call Summaries

Available on the Voice Pro plan ($59.95/mo).

Instead of reading through entire transcripts, Pro subscribers get an AI-generated summary at the top of each call. The summary highlights:

• The main reason for the call
• Key information exchanged
• Any action items (prayer requests, callback requests, messages for staff)
• Whether the call was resolved or needs follow-up

This saves you time when reviewing a high volume of calls.

Call Recordings

Available on the Voice Pro plan ($59.95/mo).

Pro subscribers also have access to audio recordings of each call. You can:

• Play the recording directly in your dashboard
• Download the audio for your records

Recordings are helpful for training purposes or when you need to hear the exact tone and context of a conversation.

Analytics Dashboard

Available on Pro and Bundle plans.

The Overview tab of your dashboard includes an analytics dashboard that shows call volume trends, peak calling hours, common question topics, and resolution rates. This helps you understand how your congregation and visitors are using your phone line and where your team may need to follow up more actively.

Searching and Filtering

Use the search and filter options to find specific calls:

• Search by phone number to find all calls from a specific person
• Filter by date range to look at calls during a specific period
• Filter by type to see only prayer requests, escalated calls, or specific topics

Repeat Caller Detection

Available on the Voice Pro plan ($59.95/mo).

When someone calls more than once, the Pro plan automatically detects them as a repeat caller. This is shown in the call log so you can:

• See the full history of interactions with that person
• Identify members or visitors who call frequently
• Follow up more personally when you recognize returning callers

Who Can Access Call Logs

Your dashboard uses role-based access. Call transcripts and detailed logs are visible to users with the admin or office_admin role. Other team roles (prayer_team, care_team, volunteer_coordinator, worship_leader, treasurer) see the parts of the dashboard relevant to their ministry. Sensitive information like callback reasons and confidential prayer requests are redacted for non-pastoral roles to protect your congregation's privacy.

Exporting Call Data

You can export your call history for record-keeping or reporting:

1. Go to the Calls tab
2. Set your desired date range
3. Click Export to download a summary of calls

This is useful for church board reports, staff meetings, or tracking how your voice agent is being used over time.