Voice Agent Overview

The ChurchWiseAI Voice Agent is an AI-powered phone assistant that answers calls to your church 24 hours a day, 7 days a week. Whether someone calls during office hours, on a Sunday morning, or at 2 AM, your voice agent picks up and provides a warm, helpful response.

What It Does

Your voice agent handles the most common questions callers ask:

• Service times — "What time is your Sunday service?"
• Location and directions — "Where are you located?" or "How do I get there?"
• Office hours — "When is the church office open?"
• Staff information — "Can I speak to the pastor?"
• Prayer requests — "I would like to submit a prayer request"
• Event details — "Do you have any upcoming events?"
• General questions — "What denomination are you?" or "Do you have a children's ministry?"

The agent speaks naturally and conversationally — callers often do not realize they are speaking with an AI.

When It Escalates

The voice agent knows its limits. When a caller needs something beyond what the AI can handle, it will:

1. Let the caller know it will pass their message along to a staff member
2. Collect the caller's name and phone number
3. Log the request in your admin dashboard for follow-up

You can review all escalated calls in the Calls tab of your dashboard.

Starter vs. Pro

Feature	Starter ($29.95/mo)	Pro ($59.95/mo)
24/7 call answering	Yes	Yes
FAQ handling	Yes	Yes
Service times and directions	Yes	Yes
Prayer request intake	Yes	Yes
Call transcripts	Yes	Yes
Call recordings	—	Yes
AI call summaries	—	Yes
Planning Center integration	—	Yes
Cal.com appointment booking	—	Yes
Repeat caller detection	—	Yes

How It Sounds

The voice agent uses professional voice synthesis to sound natural and welcoming. By default, it greets callers with your church's name:

"Thank you for calling Grace Community Church. How can I help you today?"

You can customize this greeting and other aspects of the agent's behavior in your dashboard settings. See Setup and Configuration for details.